REFUNDS policy

Here you will find information about return conditions, time limits and the procedure for returning products. It also explains the refund procedure and the possibility of exchanging products.

The user (buyer) has the right to contact the Merchant via email info@kendx.com within 14 days from the date of receipt of the ordered products and inform them that they are withdrawing from the sales contract, without having to give a reason for such a decision. The return of the purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant. In the event of the buyer withdrawing from the sales contract or in the case of complaints, the company will send the information for the return of the goods to the buyer via email (address, method).

Purchased products must be returned to the Merchant immediately, or at the latest within 14 days from the date of the notification of withdrawal from the sales contract. Purchased products must be returned to the Merchant undamaged, in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer).

For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 14 days of receiving the cancellation notice. The merchant returns the payments received to the user (buyer) with the same means of payment that the user (buyer) used, unless the user has explicitly requested the use of another payment method and the user does not bear any costs as a result. The used gift certificate is returned by the Merchant in the form of a credit.

Although we always act in good faith, errors may occur when making changes to the website. The merchant undertakes to remedy the detected error as soon as possible.

The user can notify the merchant of the error by e-mail info@kendx.com . If an error has resulted in unjustified costs, the merchant undertakes to try to settle them as soon as possible.

The seller carefully packs all products in a delivery box before shipping. All products are undamaged, carefully inspected and in their original packaging before packaging. It is considered that the notice of resignation or the product is sent on time if the shipment is submitted within the deadline.

In the case of a distance purchase, the merchant may withhold the refund of the received payments until the returned goods are received or until the user (buyer) provides proof that he sent the goods back, unless the merchant offers the possibility to collect the returned goods himself.

The user (buyer) does not have the right to withdraw from a contract concluded at a distance when delivering sealed goods that are not suitable for return due to health protection or hygiene reasons, if the user (buyer) has opened the seal after delivery.

For additional information, you can call us on the phone number 00386 40 749 565 or visit our website, or write to us via the email address info@kendx.com